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Return Policy

RETURNS

We accept returns and are committed to making the return process simple while offering refunds in the form of store credits within 45 days from the date of your claim. Please note that if 30 days have passed since your purchase, we regret that we cannot offer a refund or exchange.

Return Conditions:

  • Items must be unused, in the same condition as received, and in their original packaging.
  • Sale items cannot be returned, except if damaged upon delivery.
  • Gift cards are non-returnable.
  • A receipt or proof of purchase is required to initiate a return. Please do not send your purchase back to the manufacturer.

Partial Refunds:

In certain situations, partial refunds may be granted. These situations include:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned after 30 days from delivery may be subject to partial refunds.

Refunds via Store Credit:

Once we receive and inspect your returned item, we will notify you via email of its receipt and whether your refund request has been approved or denied.

  • If approved, a store credit will be issued, which can be used for future purchases.

Delayed or Missing Refunds:

If you have not received your refund:

  • Check your bank account again.
  • Contact your credit card provider, as it may take some time before the refund is officially posted.
  • Check with your bank, as there might be a processing delay.

If you have followed these steps and still have not received your refund, please contact us at info@anime-figures-canada.ca

Sale Items:

According to applicable Canadian regulations, sale items are generally not eligible for cash refunds. However, we ensure product quality, including those on discount.

  • Full-Price Items: Store credits are issued for full-price items following our standard return policy.
  • Sale Items: Sale items are non-refundable unless faulty upon delivery.
  • Promo Codes: Orders with promotional discounts are treated the same as full-price items, with store credits issued for returns.

Subscription Box Products:

Our subscription boxes are unique products with surprise content revealed only upon delivery. By subscribing, you agree to receive randomly selected items with a value exceeding the subscription price. Subscription boxes cannot be returned or exchanged due to their random nature, except in cases of confirmed defects or delivery errors.

  • Opened boxes are not eligible for return, as their contents are considered personalized surprises.
  • Cancellations for monthly or annual subscriptions can be made by contacting our support team before the next renewal date.

Exchanges:

We only replace items if they are defective or damaged. To request an exchange for the same item, please email us at info@anime-figures-canada.ca and send the item to: Anime Figures Canada, 204 Rue du Saint-Sacrement, Montréal, H2Y 2S9, Quebec

Gifts:

If the item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be sent to you.

  • If the gift was not marked during purchase or was sent to the gift giver, refunds will be issued to the original purchaser.

Shipping for Returns:

To return your product, please mail it to: Anime Figures Canada, 204 Rue du Saint-Sacrement, Montréal, H2Y 2S9, Quebec

You are responsible for paying shipping costs for returning items. Shipping costs are non-refundable. Consider using a tracked shipping service or purchasing shipping insurance for items valued over CAD $75. We cannot guarantee receipt of returned items.

Right to Cancel:

For online purchases, you may cancel your order within 14 days as per Canadian consumer protection laws. Items must be:

  • Unused, in original packaging, and with all accessories included.
  • Returned at your expense.

Exceptions include:

  • Customized or personalized items.
  • Perishable goods or hygiene-sensitive items, such as unsealed packaging.

For any questions, please contact us at info@anime-figures-canada.ca.

Key Legal Points for Canada:

  1. Consumer Protection Laws: Canadian consumer protection laws allow customers to cancel orders within 14 days for online purchases, provided the items are unused, unopened, and in original condition. This is aligned with the Consumer Protection Act (if you're in Quebec) or similar provincial laws.

  2. Sale and Promotional Items: Canadian law permits returns for defective sale items, but generally, sale items are non-refundable unless defective or not as described.

  3. Refunds and Store Credits: Refunds for defective goods should be processed promptly, and store credits can be used as an alternative to cash refunds.

  4. Exceptions: Customized, personalized items, and perishable goods are not eligible for returns under Canadian law.

  5. Shipping: Customers are responsible for the cost of returns, and you should recommend using tracked shipping for valuable items.